Please note: Due to the current COVID-19 pandemic, delivery speeds have varied much more than usual. We have experienced very inconsistent service recently from our shipping carrier, USPS. Therefore, some of the time estimates below may not be accurate at this time.
All orders are shipped out within 48 hours from our warehouse located in Michigan, USA. It may take 1-2 business days for you to receive the email containing your tracking number even though we have already processed and began packing your order.
Your order may experience delays if there are any errors with your order. For example, our team does not immediately ship orders with address errors, suspected order mistakes, when a change request is made prior to shipment, and similar issues. Make sure to avoid these issues by double-checking your address and the items in your cart prior to finalizing your purchase. These issues can cause a delay in the shipment of your order and we will not refund you on the Rushed Shipping fee since we will still be purchasing the shipping label as a rushed service. Additionally, once packages are handed over to the shipping provider we no longer have control of the speed and pace that packages are shipped or any delays in shipment related to the shipping service. We will not refund Rushed Shipping charges due to delays with the shipping provider or related issues.
Typically deliver 2-5 days after leaving our warehouse. Shipping is FREE to the United States on all jewelry and light clothing items over $75 USD.
Heavy items such as sweatshirts are subject to a mandatory shipping upgrade at an additional cost and will deliver in 1-3 days.
Packages returned to sender, such as invalid addresses, are offered a reshipment option with a shipping fee or store credit minus a shipping fee. We will reach out to you once we process the returned package to offer these options. If there is no response within 2 business days you will automatically be issued store credit minus the shipping fee.
Typically deliver in 1-3 weeks after leaving our warehouse. This range varies by country, with the shortest delivery times being to countries closest to the United States, such as Canada. Shipping is $17.95 USD or FREE if you spend over $100 USD.
Heavy items such as sweatshirts are subject to a mandatory shipping upgrade at an additional cost and are excluded from the Free Shipping policy.
All international orders are subject to local customs fees and are your responsibility to pay. Please check your country's customs website for more information on how customs fees are accessed. We cannot change a package's value and are not responsible for any fees incurred. Packages returned due to failure to pay will be refunded minus a shipping and 15% handling fee.
If you have any further questions, please contact firstname.lastname@example.org and we'll get back to you in a timely manner.